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To help to make this company imaginative and prescient vision and also assignment comes legitimate; Skillsoft will be open regarding fresh place seeing that Virtual Customer Success Consultant throughout Fredericton begin as July 2017. Everybody who’s thinking about completing this kind of nonincome producing, you should engage in this particular Virtual Customer Success Consultant July 2017 recruitment within Fredericton. It truly is recommended for everyone members to organize many essential prerequisites just for this employment recruitment method, for the reason that method will be needing someone to give suitable standards which the organization would like due to this location. If you are that you are one that may load the options, you can attempt to see more information about Virtual Customer Success Consultant July 2017 in Fredericton below.
The Customer Success Consultant (CSC) will clearly articulate and demonstrate learning methodologies and best practices to Skillsoft’s customer base and is expected to share experiences with the Consulting Services organization.
The CSC partners with the Skillsoft sales team to drive impactful value and develop existing customer relationships to secure renewal and growth. They are the primary account owner and trusted advisor to customer stakeholders and project teams and are responsible for driving program improvement, success and value throughout the customer lifecycle. The CSC brings experience and knowledge in creating and driving impactful learning initiatives though the practice of Skillsoft’s strategic methodologies and emphasizes on program efficiencies, effectiveness and outcomes. This role involves consulting with many levels and focuses on program design tied to organizational imperatives and business goals; strategic alignment; adoption, end-user experience; marketing and communication strategy planning and value measurement.
Accountable for enabling success throughout the customer lifecycle using Skillsoft consulting best practices and methodologies, to drive renewal and growth outcomes for designated customer accounts as assigned by the Consulting Services Manager
Responsible for overall management of relationships and projects and is the main point of contact for the account team and the customer. Establishes relationships with stakeholders and mobilizers across the customer organization and enlists and manages internal Skillsoft resources including Client Service Consultants, Services, Technical Resources, and others throughout the lifecycle as needed
Responsible for planning and driving ongoing account strategy (including setting account goals and priorities)
Conduct bi-annual customer reviews of overall account health including benchmarking and best practices
Achieve annual certification in the use of Skillsoft methodologies, models and tools used to drive customer success, renewals and growth
Responsible for customer monthly license consumption reporting and quarterly data analysis providing solution findings and trends
Responsible and accountable for the customer Account Health Record, keeping details current and meeting established goals
Responsible for entering key customer activities into Salesforce on a regular basis
Responsible for pursuing strategic alignment opportunities throughout the customer organization
Responsible for vetting customer mapping requests to gain understanding of the initiative and deployment plan
Responsible for performing end-user audits for each customer and providing recommendations for improving the overall end-user experience
Maintain industry knowledge and trends via internal resources
Collaborate regularly and share best practices and successes with team
Engage the customer’s elearning Project Team in ongoing expansion and refinement of the program strategy in order to achieve ongoing program success and value
As a vital extension of the SkillSoft Sales Team, the CSC contributes to the achievement of revenue goals as a support resource for up-selling and renewal opportunities
Participates on project teams that contribute to the overall Consulting Services organization
Direct customers to self-serve options provided in Skillsoft’s customer portal
Participate in ongoing development in areas such as Skillsoft product knowledge; customer lifecycle management; various Skillsoft internal tools; and professional development (including business acumen; consultative skills; time-management; organization skills; project management, presentation skills, Excel and PowerPoint skills)
Demonstrates expert knowledge in Skillsoft content, learning design and technology
Channel technical issues to the appropriate resources and escalate custom satisfaction issues as needed
Demonstrates proficiency in internal processes
Customer Focused – personally demonstrates an exceptional level of customer support to external and internal customers by identifying, and responding to their needs in a timely and efficient manner
Expertise in the elearning Industry; proven ability to articulate its features and benefits to all levels of the business enterprise, including understanding of the customer's business drivers
Knowledge of current IT and End User technology, Business Skills and Competency Development with the ability to articulate their relevance to the organization's training needs
Knowledge of talent management and key organizational learning initiatives such as leadership development, management development and professional development
Expert knowledge in competency framework, needs assessments and ability to advise clients on learning solutions based on Skillsoft’s content library
Excellent consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers, including business owners
Superior customer service skills demonstrating responsiveness, positive attitude and professionalism
Excellent facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively (includes corporate/executive briefings)
Excellent presentation skills, both virtual and live, in large and small group settings and exceptional knowledge of Webex
Excellent written communication skills, demonstrating the ability to write with purpose, clarity, and accuracy
Effective project management and organizational skills specifically managing multi-solution, simple to complex, concurrent projects
Excellent skills in critical thinking, problem solving and decision-making that balance analysis with responsiveness for independent, solution-focused action
Strong self-directed work habits, exhibiting initiative, drive, creativity, maturity, self-assurance and professionalism
Ability to easily adapt to change as it relates to customer strategy, internal/external relationships and organizational direction
Excellent data analytical skills
Excellent teamwork skills and ability to act as a strategic partner to the client and sales team.
Advanced Excel and PowerPoint skills and proficient in Word and Outlook
Education and Certifications
Bachelor’s Degree in business, education or related field; or equivalent experience
If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Virtual Customer Success Consultant in Fredericton, Fredericton who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Fredericton region from any other company. You can also try to find other job recruitment information for Virtual Customer Success Consultant in Fredericton below.
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