Customer Service Consultant Job Opening at Rogers Communications in Burnaby

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To help to make this company imaginative and prescient vision and also assignment comes legitimate; Rogers Communications will be open regarding fresh place seeing that Customer Service Consultant throughout Burnaby begin as July 2017. Everybody who’s thinking about completing this kind of nonincome producing, you should engage in this particular Customer Service Consultant July 2017 recruitment within Burnaby. It truly is recommended for everyone members to organize many essential prerequisites just for this employment recruitment method, for the reason that method will be needing someone to give suitable standards which the organization would like due to this location. If you are that you are one that may load the options, you can attempt to see more information about Customer Service Consultant July 2017 in Burnaby below.

Customer Service Consultant at Rogers Communications in Burnaby July 2017

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.
Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal –serve our customers better.
In this role, you will be a Fido product and service expert that will analyze customer needs, offer customized solutions, and most importantly provide world class service that will enhance each customer’s wireless experience. Are you are analytical, detail oriented, and enjoy solving problems? Do you have a passion for delivering exceptional customer service? Are you committed to ensuring first call resolution? If so, you should consider a career with us today (Full-time position starting on August 21st, 2017)!
Responsibilities:
Commit to offering an outstanding customer service experience by connecting and building rapport with a wide variety of customers
Actively listen to customers, ask the right questions, and offer solutions (products and services) which cater to customer needs
Drive the sale of Fido products and services by consistently meeting/exceeding individual sales targets
Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)
Complete accurate transactions in an effective and precise manner with an attention to detail;
Adapt and deal effectively with a wide variety of situations and assist with complex customer issues by providing favorable solutions
Take ownership to resolve issues from the beginning to end and efficiently resolve issues during the first contact
Incorporate feedback on a regular basis, to improve your personal and professional development
Minimum Qualifications:
Completed a high-school diploma or higher
Available to work on a flexible schedule: evenings and week-ends to meet our customer demands
Excellent active listening and communication skills
Customer Champion: passionate about providing world class customer service and sales solutions
Be available to complete a training program
Strong computer skills (Windows systems and internet navigation) and possess basic arithmetic skills
Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced and ever-changing working environment
Preferred Qualifications:
Experience in a telecommunications role
Post-secondary diploma/degree an asset
Challenging Work, Rewarding Careers:
Competitive base salary + performance based commissions
Comprehensive benefits program
Employee discount on Rogers products and services
Rogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan)
Career pathing & organic growth opportunities to build a career
Schedule: Full Time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 4710 Kingsway, Suite 1600 (157), Burnaby, BC Travel Requirements: None Posting Category/Function: Call Centre Operations & Customer Service / Sales Requisition ID: 104039 WHY ROGERS? As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow. We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
Simplify and innovate
Take ownership of the what and the how
Equip people to succeed
Execute with discipline and pride
Talk straight, build trust, and over deliver Why Rogers? Because your tomorrow inspires our today. What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process. Posting Notes: Call Centre || Canada (CA) || BC || Burnaby || None ||

If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Customer Service Consultant in Burnaby, Burnaby who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Burnaby region from any other company. You can also try to find other job recruitment information for Customer Service Consultant in Burnaby below.

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