Client Success & Support Specialist Job Opening at MISSION CRM in Toronto

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To help to make this company imaginative and prescient vision and also assignment comes legitimate; MISSION CRM will be open regarding fresh place seeing that Client Success & Support Specialist throughout Toronto begin as October 2017. Everybody who’s thinking about completing this kind of nonincome producing, you should engage in this particular Client Success & Support Specialist October 2017 recruitment within Toronto. It truly is recommended for everyone members to organize many essential prerequisites just for this employment recruitment method, for the reason that method will be needing someone to give suitable standards which the organization would like due to this location. If you are that you are one that may load the options, you can attempt to see more information about Client Success & Support Specialist October 2017 in Toronto below.

Client Success & Support Specialist at MISSION CRM in Toronto October 2017

POSITION OVERVIEW:

MISSION CRM is seeking a highly motivated individual to join our team as a Client Success & Support Specialist . In this role you will work with our nonprofit clients to empower them to use the MISSION CRM system and to work with them along the way as they need technical support. We're seeking an individual who is enthusiastic to deliver training and motivated to resolve technical issues, work collectively with colleagues and managers, and to create a stellar technical support experience for our clients.

COMPANY OVERVIEW:

MISSION CRM is the first donor management and fundraising system built from the ground up on the Microsoft Dynamics 365 platform. It is a highly usable and scalable system which provides everything nonprofits need to accelerate their momentum and advance their mission. MISSION CRM is a social purpose company, driven to accelerate the virtuous cycle of giving so nonprofits can raise funds to effect social change in the world.

Paramount in fulfilling our purpose is partnering with clients to ensure they optimize their MISSION CRM system to address their organizations needs. So, we provide stellar client service and support, training and documentation to equip and empower clients to make the most of MISSION CRM. For more information about our company visit, www.missioncrm.ca

RESPONSIBILITIES:

  • Provide training to client end-users in-person and via webinars as part of our onboarding process
  • Monitor, manage, and investigate client reported issues with the goal to deliver quality solutions to our clients
  • Partner with development for resolution of client reported issues as necessary
  • Contribute to support knowledge base and online client community
  • Strong focus in providing high quality customer experiences
  • Bring a smile and a can-do attitude to clients every day

QUALIFICATIONS:

  • Bachelor's degree or equivalent experience preferred
  • Excellent verbal and written communication skills with the ability to effectively communicate with customers, managers, and executives on technical and business issues
  • Experience providing high quality customer support in an environment where reliability and punctuality are highly valued
  • Strong organizational, project management, and negotiation skills
  • Background working with nonprofits is an asset

Job Type: Full-time

Salary: $60,000.00 to $70,000.00 /year

Required education:

  • Bachelor's

Required experience:

  • client: 4 years

Required language:

  • english

If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Client Success & Support Specialist in Toronto, Toronto who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Toronto region from any other company. You can also try to find other job recruitment information for Client Success & Support Specialist in Toronto below.

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